Skip to content
Planet RoadmapPlanet Roadmap
Sign InGet Started
Glossary
Customer feedback

What is Feedback Portal?

A feedback portal is a dedicated web interface where users can submit, discuss, and vote on feature requests. It centralizes customer feedback in a single location, allowing product teams to quantify demand and communicate progress back to their user community without manual status updates.

When to use it

Use a feedback portal when your team needs to prioritize a high volume of feature requests without relying on scattered spreadsheets or email threads. It solves the 'black hole' feedback problem by giving users a transparent place to see their suggestions and helps teams identify the most requested features through community voting.

Example

A project management SaaS team is deciding between building a Calendar view or a Gantt chart for Q3. They use a feedback portal to let their 2,000 active users vote on both options. After three weeks, the Gantt chart receives 450 votes while the Calendar view receives only 120, providing the product manager with clear data to prioritize the Gantt chart. Once the feature moves to the 'In Progress' status on the internal roadmap, the portal automatically updates the public status for all 450 voters.

How Planet Roadmap helps with Feedback Portal

Planet Roadmap provides a public feedback portal that lets you collect and merge duplicate requests, which can then be directly linked to your internal Kanban boards or OKR tree for execution.

Try Planet Roadmap free

FAQ

How is a feedback portal different from a support ticketing system?
Support systems are designed for one-on-one troubleshooting and bug resolution, whereas a feedback portal is a many-to-one community space focused on long-term product improvements and collaborative feature requests.
Should a feedback portal be public or private?
Public portals are best for building trust and reducing duplicate requests through community voting, while private portals are better for enterprise products where feedback might contain sensitive business logic or proprietary workflows.

Related terms

Public RoadmapFeature RequestVoice of CustomerIn-App FeedbackNet Promoter Score (NPS)Product BacklogRoadmap

Read more

Build your roadmap with Planet Roadmap

One workspace for feedback, roadmap, project management, and OKRs — flat-rate pricing, no credit card required.

Try Planet Roadmap Free