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Glossary
Customer feedback

What is Feature Request?

A Feature Request is a formal suggestion from a user, customer, or internal stakeholder to add new functionality or enhance an existing capability within a product. It serves as a bridge between user needs and the product development team, identifying gaps in the current offering that could provide additional value.

When to use it

Teams use feature requests to capture and organize user needs that fall outside the scope of immediate bug fixes or current development tasks. Centralizing these requests helps product managers identify patterns in user demand and prevents valuable ideas from getting lost in support tickets or chat logs. This process is essential for making informed, data-driven decisions during roadmap planning and resource allocation.

Example

A SaaS team building a project management tool receives 45 requests for 'Time Tracking' and 12 requests for 'Dark Mode' in one month. By logging these as specific feature requests, the product manager can quantify that 80% of their enterprise customers specifically need time tracking for accurate billing. This data allows the team to prioritize the time tracking module for the next development cycle while keeping dark mode in the backlog for a future update. Having these requests documented ensures that the product evolves in a direction that solves the most pressing problems for the largest part of the user base.

How Planet Roadmap helps with Feature Request

Planet Roadmap has a public feedback portal that lets you collect feature requests and allows voters to upvote ideas to signal interest.

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FAQ

How is a feature request different from a bug report?
A bug report identifies something that is broken or not working as intended, while a feature request asks for entirely new functionality or an improvement to a feature that is currently working correctly.
Should we build every feature request that receives a high number of votes?
No, votes should be treated as a signal of demand rather than a direct mandate; teams must still evaluate requests against their technical effort, product strategy, and long-term vision.

Related terms

Public RoadmapFeedback PortalProduct BacklogUser StoryRICE ScoreICE ScoreKano ModelValue vs Effort MatrixNet Promoter Score (NPS)Voice of Customer

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