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Migrate from Canny to Planet Roadmap

While Canny is a pioneer in feedback management, many teams find that the 'per-tracked-user' pricing model creates an unpredictable cost barrier as they grow. Planet Roadmap offers a unified alternative that bridges the gap between public feedback and internal execution with a flat-rate model and integrated project management.

Why teams leave Canny

  • Aggressive pricing tiers that scale based on the number of tracked users, making it expensive to engage a large customer base.
  • Lack of integrated internal project management tools like Gantt charts, Sprints, and OKR tracking for the engineering team.
  • A specialized focus on feedback that requires maintaining separate, disconnected tools for actual roadmap execution.
  • Limited flexibility in the free tier compared to more comprehensive all-in-one platforms.

Step 1 — Export your data from Canny

Get your data out of Canny so you can bring it into Planet Roadmap.

  1. 1

    Access Admin Settings

    Log in to your Canny admin dashboard and navigate to the 'Settings' menu.

  2. 2

    Export Data via CSV

    Go to the 'Import/Export' tab. Canny allows you to export separate CSV files for your Posts, Users, and Votes.

  3. 3

    Download All Assets

    Ensure you download all relevant boards and voter data to preserve your historical context during the transition.

Step 2 — Map your concepts

Here is how Canny concepts translate to Planet Roadmap.

CannyPlanet RoadmapNotes
BoardProjectEach Canny board (e.g., Feature Requests) maps directly to a Planet Roadmap Project to keep feedback categories organized.
PostTask / Feedback ItemIndividual suggestions from customers become actionable tasks that can be viewed in Kanban, Table, or Gantt views.
StatusStatus / Pipeline StageCanny statuses like 'Under Review' or 'Planned' map to customizable workflow columns in Planet Roadmap.
VoteVotePublic sentiment is preserved; Planet Roadmap supports voting on public portal items to maintain priority signals.
User / VoterTracked VoterYour customer list is imported into our voter management system, allowing you to track engagement without per-user fees.
CommentComment / Activity FeedDiscussion history can be migrated into the task activity feed to ensure dev teams have the original customer context.

Step 3 — Import into Planet Roadmap

Bring your data into Planet Roadmap and configure your new workspace.

  1. 1

    Initialize Your Projects

    Create projects in Planet Roadmap that correspond to your existing Canny boards to maintain your organizational structure.

  2. 2

    Upload CSV Data

    Use our CSV importer to bring in your Users first, followed by your Posts and Votes to ensure all relationships are mapped correctly.

  3. 3

    Configure the Public Portal

    Enable your public feedback portal and roadmap in Planet Roadmap settings to give your users a familiar but upgraded experience.

Import your existing tasks (CSV)

Drop your Canny export into our CSV importer to bulk-create tasks in seconds. Map columns visually, validate with a dry run, and we'll skip any malformed rows so the rest still come through.

Open the CSV importer

Want us to handle the migration for you?

Pro plan customers get free concierge migration. We'll map your data, clean up your CSV, and set up your new portal. You just approve the result.

Start a Pro trial

Frequently asked questions

Will I lose my historical votes and comments?

Votes and post descriptions migrate cleanly via CSV. Comments can be imported as structured data to preserve the history of your customer feedback.

How long does the migration take?

Most teams complete the technical export and import process in under an hour, with a little extra time for portal styling.

Can someone help me migrate?

Yes, Pro tier subscribers have access to our concierge migration service where we handle the data mapping and CSV cleanup for you.

Will my users be notified during the move?

The import process is silent. We recommend sending a 'Welcome to our new portal' update to your users once your setup is finalized.

What about my custom domain?

You can easily re-route your existing Canny custom domain (e.g., feedback.yourcompany.com) to Planet Roadmap in your project settings.

Ready to leave Canny behind?

Try Planet Roadmap free — no credit card required. Set up your first workspace in under five minutes.

Try Planet Roadmap Free

Or see a feature-by-feature comparison